Refund policy

Thank you for choosing Printrest for your printing needs. We want you to have a satisfying experience with our services, and we have established the following return and refund policy to ensure your peace of mind. Please read this policy carefully to understand your rights and responsibilities.

  1. Returns

1.1 Eligibility:

  • We accept returns for products that are damaged, defective, or printed incorrectly.
  • Returns for personalized or customized products are generally not accepted unless the product is damaged, defective, or printed incorrectly.

1.2 Timeframe:

  • You must notify us of your intention to return an item within 7 days of receiving it.
  • The returned item must be shipped back to us within 14 days of the delivery date.

1.3 Return Process:

  • To initiate a return, please contact our customer support team via email or through our website. Provide your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return shipping address.
  • You are responsible for the return shipping costs unless the return is due to our mistake or a defective product.

1.4 Condition of Returned Items:

  • The returned item must be in its original condition, unused, and in the original packaging.
  • Please ensure that the item is securely packaged to avoid damage during transit.
  • We reserve the right to refuse a return if the item is not in the required condition or if it does not meet the eligibility criteria mentioned above.
  1. Refunds

2.1 Refund Options:

  • If your return is approved, we will issue a refund in the original payment method used for the purchase.
  • In case the original payment method is not available, we may offer alternative refund methods such as direct bank transfer.

2.2 Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the return is approved, the refund will be processed within 7 business days.
  • Refund processing time may vary depending on your payment provider and may take additional time to appear in your account.
  1. Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or printed incorrectly:

  • Personalized or customized products (unless the product is damaged, defective, or printed incorrectly).
  • Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
  1. Contact Information

If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team:

  • Phone: 070 60 10 10 4
  • WhatsApp: 070 60 10 10 4