Shipping policy

We are committed to providing you with a smooth and reliable shipping experience. This Shipping Policy outlines important information regarding shipping methods, delivery times, tracking, and related details. Please read this policy carefully before placing your order.

  1. Order Processing Time

1.1 Production Time:

  • Each product we offer is made-to-order, which means it requires production time.
  • Production time varies depending on the specific product and design complexity.
  • The estimated production time is provided on the product page. Please note that this is an estimate and may vary.

1.2 Order Verification:

  • To ensure the accuracy of your order, we may require additional verification or contact you for further information.
  • Order processing will commence after all necessary verification steps have been completed.
  1. Shipping Methods and Delivery

2.1 Shipping Options:

  • We offer various shipping options based on your location and the shipping method available for your order.
  • The available shipping options and costs will be displayed during the checkout process.

2.2 Delivery Time:

  • The estimated delivery time includes both production and shipping time.
  • The estimated delivery time will be provided to you during the checkout process.
  • Please note that delivery times are approximate and may vary depending on factors beyond our control, such as customs procedures or unforeseen shipping delays.
  1. Tracking Orders

3.1 Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number.
  • You can track the status of your order by entering the tracking number on our website or the shipping carrier's website.

3.2 Tracking Updates:

  • Tracking information may take some time to update after your order has been shipped.
  • If there are any significant delays or issues with the delivery, we will do our best to notify you and assist in resolving the matter.
  1. International Shipping

4.1 Customs and Duties:

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
  • These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
  • We recommend contacting your local customs office to determine the applicable fees before placing an international order.

4.2 Shipping Restrictions:

  • Some products may have specific shipping restrictions to certain countries or regions due to local regulations or logistical limitations.
  • If we are unable to ship a product to your location, we will notify you and provide assistance in finding alternative solutions if possible.
  1. Shipping Address
  • Please ensure that you provide an accurate and complete shipping address when placing your order.
  • We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.
  1. Order Changes and Cancellations
  • Once an order has been placed, it may not be possible to make changes or cancel it.
  • If you need to make any modifications to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
  1. Contact Information

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team:

  • Phone: 070 60 10 10 4
  • WhatsApp: 070 60 10 10 4